Hey Jane will be open for urgent medical issues ONLY Wednesday 11/24, Thursday 11/25, and Friday 11/26. Any orders placed on or after Wednesday 11/24 will be processed on Monday 11/29.

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Privacy Policy

Effective Date:  July 15, 2020

Possible Health, Inc., (“Possible Health,” “we,” “us,” or “our”) recognizes the importance of protecting the privacy of your personal information, and we have prepared this Privacy Policy (“Policy”) to provide you with important information about the privacy practices applicable to HeyJane.co and any website (collectively, the “Sites”) or service(“Service”) that links to or refers to this Privacy Policy.  By accessing the Sites or using the Service, you agree to be bound by this Policy.  Each time you use any Site or Service, the current version of this Policy will apply.  Accordingly, you should check the date of the Policy (which appears at the top) and review any changes since you last reviewed the Policy.

I. COLLECTION OF INFORMATION

We may collect the following kinds of information when you use the Services:

Information you provide directly to us. For certain activities, such as when you register, use our health services, subscribe to our alerts, or contact us directly, we may collect some or all of the following types of information:

  • Contact information, such as your full name, email address, mobile phone number, and address;
  • Username and password;
  • Payment information, such as your credit card number, expiration date, and credit card security code;
  • Personal health information, including information about your general health, pregnancy, sexual activity, previous treatments, or health insurance information; and
  • Any other information you voluntarily provide to us.

Information we collect automatically. We may collect certain information automatically when you use our Services, such as your Internet protocol (IP) address, device and advertising identifiers, browser type, operating system, Internet service provider, pages that you visit before and after using the Services, the date and time of your visit, information about the links you click and pages you view within the Services, and other standard server log information.  We may also collect certain location information when you use our Services, such as your computer’s IP address, your mobile device’s GPS signal, or information about nearby WiFi access points.

We may use cookies, pixel tags, local shared objects, and similar technologies to automatically collect this information.  Cookies are small bits of information that are stored by your computer’s web browser.  Pixel tags are very small images or small pieces of data embedded in images, also known as “web beacons” or “clear GIFs,” that can recognize cookies, the time and date a page is viewed, a description of the page where the pixel tag is placed, and similar information from your computer or device.  By using the Services, you consent to our use of cookies and similar technologies.

We may also collect technical data to address and fix technical problems and improve our Services.

Information we obtain from your health care providers and other sources. In connection with the Services, we may collect medical and health information from you or your health care providers.  This may include information about your diagnosis, previous treatments, general health, laboratory and pathology test results and reports, social histories, any family history of illness.  Possible Health is not a “covered entity” under the Health Insurance Portability and Accountability Act of 1996, Public Law 104-191, and its related regulations and amendments from time to time(collectively, “HIPAA”), but health care providers involved in the delivery of the Services may be “covered entities” under HIPAA, and we may in some cases be a “business associate” of a health care provider. HIPAA does not necessarily apply to us or to a provider due to the mere fact that health information is involved in our interactions, and HIPAA may not apply to your transactions or communications with us or the providers. Any medical or health information that you provide that is subject to specific protections under applicable state laws (collectively, with “protected health information,” as defined under HIPAA), will be used and disclosed only in accordance with such applicable laws.

II. USE OF INFORMATION

We generally use the information we collect online to:

  • Provide and improve the Services;
  • Contact you;
  • Fulfill your requests for products, Services, and information;
  • Analyze the use of the Services and user data to understand and improve the Services;
  • Customize the content you see when you use the Services;
  • Conduct research using your information
  • Prevent potentially prohibited or illegal activities and otherwise in accordance with our Terms of Use (which can be found here); and
  • For any other purposes disclosed to you at the time we collect your information or pursuant to your consent.

III. SHARING OF INFORMATION

We are committed to maintaining your trust, and we want you to understand when and with whom we may share the information we collect.

  • Healthcare providers, insurance companies, and other healthcare-related entities. We may share your Protected Health Information and other information with health care providers, laboratories, government agencies and insurance companies and other entities relevant to providing you with Services.
  • Authorized third-party vendors and service providers. We may share your information with third-party vendors and service providers that help us with specialized services, including billing, payment processing, business analytics, marketing, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services they are providing to us.
  • Research partners. We may share your anonymized information with our research partners to conduct health-related research as permitted by law. We will never share your name, date of birth, or phone number.
  • Corporate affiliates. We may share your information with our corporate affiliates that are subject to this policy.
  • Business transfers. We may share your information in connection with a corporate transaction, such as the sale, merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  • Legal purposes. We may disclose information to respond to subpoenas, court orders, legal process, law enforcement requests, legal claims or government inquiries.
  • With your consent or at your direction. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent or direction. Other purposes could include specific marketing situations, and the sale of protected health information.

If you choose to engage in public activities on the Site or third-party sites that we link to, you should be aware that any information you share there can be read, collected, or used by other users.  You should use caution in disclosing personal information while participating in these areas. We are not responsible for the information you choose to submit in these public areas.

Hey Jane Health members have the right to request that Hey Jane Health restrict the use or disclosure of health information for certain aspects of treatment, payment, or health care operations. Please submit a form to request that Hey Jane Health restrict the use or disclosure of health information.

IV. SECURITY

We use reasonable measures to help protect information from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.  You should understand that no data storage system or transmission of data over the Internet or any other public network can be guaranteed to be 100 percent secure.  Please note that information collected by third parties may not have the same security protections as information you submit to us, and we are not responsible for protecting the security of such information.

Hey Jane strives to ensure that data breaches are responded to in an appropriate fashion, in accordance with the HIPAA breach notification rule and other applicable law. Individuals have the right to provide feedback on Hey Jane's compliance with the HIPAA Privacy Rule and its HIPAA privacy policies and procedures (“Privacy Complaints”). Individuals also have the right to provide feedback on the organization’s breach notification process and compliance with the Breach Notification Rule.

To provide feedback on Hey Jane's HIPAA privacy policies and procedures, submit a feedback form.

V. CALIFORNIA RESIDENTS

Under the California Consumer Privacy Act (“CCPA”), California residents have certain rights regarding their personal information. If you would like to exercise these rights, please contact us using the email address, toll-free phone number, or physical mailing address, or other mechanism listed within the “Contact Information” section below.  For your own privacy and security we may require you to prove your identity before providing the requested information, as provided for by the CCPA. We will respond within the requirements of the CCPA.

This Policy describes the personal information we collect from you and the purposes for doing so. Please see Sections I, II and III above. The CCPA grants you specific rights, including the following:

Upon a verifiable request, made through one of the methods provided within the “Contact Information” section below, we will disclose to you the items listed below, one or more of which may be provided by this Policy:

The categories of personal information we have collected about you.

The categories of sources from which the personal information was collected.

The business purpose behind collecting the personal information.

The categories of third parties with whom we have shared the information.

The specific pieces of personal information we have collected about you.

The right to request deletion: upon a verifiable request, made through the “Contact Information” section below, we will delete personal information we have regarding you and direct our service providers to delete your personal information from their records, to the extent provided by the CCPA.

The right to be free from discrimination: we will not discriminate against you for exercising any of your rights under the CCPA.

If you are a job applicant, you may provide certain personal information to us, including email address, phone number, name, SSN and government issued identification numbers.

What We May Need From You

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to facilitate our response.

Time Limit to Respond

We will respond to all legitimate requests within forty-five days, or as required by the CCPA.

VI. THIRD-PARTY ADVERTISING, LINKS, AND CONTENT

Some of the Services may contain links to content maintained by third parties that we do not control.  We allow third parties, including business partners, advertising networks, and other advertising service providers, to collect information about your online activities through cookies, pixels, local storage, and other technologies. These third parties may use this information to display advertisements on our Services and elsewhere online tailored to your interests, preferences, and characteristics.  We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.

To opt out of interest-based advertising across browsers and devices from companies that participate in the Digital Advertising Alliance or Network Advertising Initiative opt-out programs, please visit their respective websites.  You may also be able to opt out of interest-based advertising through the settings within the mobile app or your mobile device, but your opt-out choice may apply only to the browser or device you are using when you opt out, so you should opt out on each of your browsers and devices if you want to disable all cross-device linking for interest-based advertising.  If you opt out, you will still receive ads but they may not be as relevant to you and your interests.

VIII. CHILDREN

We do not knowingly allow individuals under the age of 18 to create accounts that allow access to our Services.

IX. CHANGES TO THE PRIVACY POLICY

We may update this Privacy Policy from time to time. When we update the Privacy Policy, we will revise the “EffectiveDate” date above and post the new Privacy Policy.  We recommend that you review the Privacy Policy each time you visit the Services to stay informed of our privacy practices.

X. CONTACT INFORMATION

If you have any questions about this Privacy Policy or our practices, please email us at support@heyjane.co.  We can also be reached at 601-215-8761 or by US Mail at 2578 Broadway #580, New York, NY 10025.