How long will it take for my medications to arrive?

We know it’s important to get your treatment fast. Here’s what you can expect. 

In order for us to confirm your request and add it to our queue, we need to…

  • Verify you’ve downloaded Spruce. This is the app you use to communicate with your provider. Here’s how to download. 
  • Collect all required medical information. Most information is collected during your intake but a team member may reach out for more info after you’ve paid. Please keep an eye on Spruce and respond quickly to avoid delays. 

Once we’ve confirmed your request, a provider will review your information within 1 business day (weekends and holidays excluded). If you’re approved for treatment, your prescription will be submitted to our mail-order pharmacy partner, Honeybee

The pharmacy will mail the medication directly to your address via the shipping option you've selected. Packages via USPS Priority Mail usually arrive within 3-5 business days; packages via UPS Next Day shipping usually arrive within 1-2 business days. Business days are M-F. Saturday and Sunday are not business days. In other words, medications are not prescribed and packages are not shipped on Saturday or Sunday. Occasionally, further delays may come into play.

USPS Priority Mail Shipping Timeline

  • Request confirmed on Monday, consult with a prescriber on Tuesday, package arrives on the following Wednesday
  • Request confirmed on Tuesday, consult with a prescriber on Wednesday, package arrives on the following Thursday
  • Request confirmed on Wednesday, consult with a prescriber on Thursday, package arrives on the following Friday
  • Request confirmed on Thursday, consult with a prescriber on Friday, package arrives on the following Friday
  • Request confirmed on Friday, consult with a prescriber on Monday, package arrives on the following Monday
  • Request confirmed on Saturday, consult with a prescriber on Monday, package arrives the following Monday
  • Request confirmed on Sunday, consult with a prescriber on Monday, package arrives the following Monday

UPS Next Day Shipping Timeline

  • Request confirmed on Monday, consult with a prescriber on Tuesday, package arrives on Thursday
  • Request confirmed on Tuesday, consult with a prescriber on Wednesday, package arrives on Friday
  • Request confirmed on Wednesday, consult with a prescriber on Thursday, package arrives on Monday
  • Request confirmed on Thursday, consult with a prescriber on Friday, package arrives on Tuesday
  • Request confirmed on Friday, consult with a prescriber on Monday, package arrives on Wednesday
  • Request confirmed on Saturday, consult with a prescriber on Monday, package arrives on Wednesday
  • Request confirmed on Sunday, consult with a prescriber on Monday, package arrives on Wednesday
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